Skuld appoints Anna F. Erlandsen as Vice President, Underwriting, Skuld Hull
Skuld announced that Anna F. Erlandsen will join Skuld as vice president, underwriter, Skuld Hull as of 3 April 2023.
Erlandsen was most recently head of the Oslo office for Norwegian Hull Club. She has nearly two decades’ experience within global marine insurance, within underwriting and managerial positions, including board member positions in Norwegian Hull Club and in CEFOR (The Nordic Association of Marine Insurers). She holds a Master’s in economics and finance from the Norwegian School of Economics (NHH) and is an alumnus of Harvard Business School´s Executive Education.
Ståle Hansen, Skuld president and CEO, said: “Providing first-class service is a key pillar of Skuld Hull’s global operations. I am very pleased to welcome Anna to the Skuld family, and I look forward to her contributions to a continuous strong growth journey of Skuld Hull. Her vast experience and commercial attitude will be an additional solid asset to our members, brokers, and clients.”
Erlandsen added: “Skuld is well-recognised in the marine insurance market for its financial robustness, professionalism, and high-quality client service. The Skuld Hull team has a strong reputation globally, and I very much look forward to working closely with the team to continue to provide excellent service and support to Skuld’s members and clients.”
Skuld launches online claims tool
Skuld, a world-leading marine insurance provider, announced the launch of its inaugural online claims tool.
Skuld is the first dedicated marine insurer to develop an online claims tool that will allow members to receive reimbursement of crew claims automatically.
The solution will allow members, clients, brokers and crewing managers to notify all crew claims to Skuld on skuld.com, add information, documents and cost. Simpler claims will be handled automatically, with cash reimbursement processed as quickly as the banking system allows. The system recognises more complex cases, which will be reverted to Skuld’s skilled claims handlers.
This efficient and streamlined solution benefits all stakeholders, using a standardised process with less email correspondence and a task manager to keep track of outstanding tasks for the claim. It also brings enhanced transparency between all parties, with a good overview of all notified and submitted claims and their status.
Ståle Hansen, Skuld president and CEO, said: “I am delighted to announce the launch of Skuld’s first online claims tool. The team have worked intensively to deliver this fully automated solution, which revolutionises the handling of people claims. Skuld’s position as a leading figure in the market is further strengthened with this innovation of productivity. Digital modernisation mutually benefits our members and industry participants, making the claims process more efficient and easily navigable.”
This is an important milestone in Skuld’s digital journey, further bolstering the club’s digital capabilities.
Cyber risks
Cyber security is also a risk to the maritime industry. There are several examples over the past few years where important IT-systems have been attacked and which has caused safety risks and costly consequences in our industry.
The International Maritime Organization (IMO) adopted Resolution MSC.428(98) aimed to address cyber risks in the maritime industry. The resolution addresses cyber risks as a part of safety management systems within the ISM Code. DOC (Document of Compliance) holders will have to assess the risk and implement the required risk mitigating measures to the SMS (Safety Management System) before the 2021 DOC audit. How extensive the measures to be included in the SMS will be are depend on the size of the company as well as the complexity of the operation and the vessels.
The one common denominator is that people are involved, and people are the main key to reduce the risk for any type of a cyber attack.
Skuld encourage its members to give the involved personnel sufficient training/familiarisation in the changes to their SMS and to create a sustainable culture around cyber security awareness.