Ping An Ranks 48th on 2026 Fortune Global 500 List, Marking 17th Consecutive Year on List
Ping An Insurance (Group) Company of China, Ltd. (“Ping An”, the “Company” or the “Group”; HKEX: 2318; SSE: 601318) ranked No. 48 on the 2026 Fortune Global 500 list, released on July 28. The list ranks the world’s largest corporations by revenue for the 2025 fiscal year. With operating revenue of USD 158.65 billion, the Company ranked 10th among global financial enterprises and has been included on the Fortune Global 500 list for 17 consecutive years.
This year’s list included 122 Chinese companies, maintaining China’s position as the country with the second-largest number of companies represented. In 2025, these companies generated total revenue of approximately USD 10.4 trillion, with average revenue of approximately USD 85.6 billion. Their average profit increased from USD 4.2 billion to USD 4.5 billion, representing a year-on-year increase of approximately 7% and demonstrating the resilience and vitality of China’s economy.
In recent years, Ping An has continued to deepen its technology-driven “integrated finance + health and senior care” dual-pronged strategy while accelerating its comprehensive digital transformation. Through differentiated services, Ping An is strengthening its core competitiveness and creating long-term, sustainable value for customers, employees, shareholders, and society.
In 2025, Ping An achieved broad-based improvement in its overall business performance. Operating profit attributable to shareholders of the parent company reached RMB134.415 billion, up 10.3% year-on-year, while equity attributable to shareholders of the parent company exceeding RMB1 trillion for the first time, increasing 7.7% from the beginning of the year.
Advancing “integrated finance + health and senior care” to drive business growth: Ping An continued to develop its integrated financial services ecosystem featuring “one customer, multiple accounts, multiple products, and one-stop services.” As of the end of 2025, Ping An had 251 million retail customers, and the retention rate among customers holding three or more product categories reached 99%. Its health and senior care strategy has established a distinct competitive advantage, effectively driving additional insurance purchases and increasing the average premium per policy.
Deepening “AI in All” to empower core financial businesses and improve quality and efficiency: Ping An continued to advance the deep integration of artificial intelligence, big data, and other technologies with its core financial businesses, to build leading technological capabilities. In 2025, the service volume of Ping An’s AI service representatives exceeded 1.7 billion times, accounting for 80% of Ping An’s total customer service volume, while AI agents assisted in generating sales of RMB133.2 billion.
Upgrading services and enhancing customer experience: Ping An launched Express Service and developed the first AI assistant in China’s financial industry that enables customers to complete tasks with a single sentence. The service now has approximately 90 million monthly active users. In addition, the Company upgraded its Global Emergency Assistance services, which now cover 233 countries and regions worldwide.
Rewarding shareholders through continued value creation: Ping An’s full-year cash dividend for 2025 was RMB 2.70 per share, up 5.9% year on year and marking the 14th consecutive year of growth. Total cash dividends amounted to RMB 48.891 billion, representing a cash dividend payout ratio of 36.4% based on operating profit attributable to shareholders of the parent company.
Looking ahead, Ping An will remain committed to meeting customer needs and deepening its technology-enabled “integrated finance + health and senior care” dual-pronged strategy. Guided by its business policy of “high-value growth, service innovation, technology enablement, and regulatory compliance,” Ping An will further strengthen its integrated finance advantages and actively fulfill its corporate social responsibilities to achieve long-term, high-quality, and sustainable development.
Ping An Launches “Ping An Home” Service Brand
As population aging accelerates and medical standards continue to advance, China is steadily entering an era of longevity. While life expectancy is increasing, improving quality of life has become a key concern for society at large.
Against this backdrop, Ping An Insurance (Group) Company of China, Ltd. (“Ping An” or the “Group”; HKEX: 2318 / 82318; SSE: 601318) continues to advance its “Integrated Finance + Health and Senior Care” strategy with the launch of the “Ping An Home” service brand. Centered on proactive health management, “Ping An Home” transforms the concept of healthy longevity into practical, family‑oriented health services embedded in daily life, extending insurance from post‑event risk compensation to full‑lifecycle health support.
In parallel, PKU Healthcare Group, a Ping An subsidiary, recently partnered with Fudan University to establish the Joint Research Center of Longevity Medicine, further strengthening research in longevity medicine.
Upgrading Insurance Services from Post-Event Payouts to Proactive Health Management
Ping An is actively integrating proactive health concepts into home‑based scenarios. Recently, Ping An Life and Ping An Good Doctor jointly launched the “Ping An Home” service brand to address families’ growing demand for healthy longevity. The service offers proactive health management solutions covering key lifestyle areas such as sleep, nutrition, and exercise.
Focusing on “managing diet, sleep, and exercise at home,” “Ping An Home” combines smart‑device monitoring, professional medical support, and continuous follow‑up management. This integrated approach helps families build more scientific and sustainable healthy lifestyles, shifting health management from reactive treatment to daily prevention.
Key services under “Ping An Home” also include:
• Multi-Disease Integrated Management Services: providing comprehensive solutions covering disease management, medication management, lifestyle guidance, and end‑to‑end support.
• Medical Care Concierge Services: including assistance with specialist appointment booking, online and offline medical accompaniment, and post‑treatment rehabilitation guidance.
• Global Medical Consultation and Medication Access Services: connecting users with high‑quality medical and pharmaceutical resources in China and overseas.
• Smart Home Protection Services: delivering all‑day, whole‑home, and all‑scenario protection through smart devices.
According to data from the National Health Commission of People’s Republic of China and the World Health Organization, average life expectancy in China has approached 79 years, while healthy life expectancy remains at approximately 68 years, meaning individuals spend more than a decade living with illness or disability. Research also shows that less than 20% of healthy longevity is determined by genetics, while over 80% is closely linked to lifestyle factors such as diet, sleep, and exercise.
Cai Ting, Vice Chairman and Vice President of Ping An Life, commented, “longevity is not the ultimate goal. Healthy longevity is. Healthy lifestyles should begin in midlife. Scientifically managing health while the body is still strong is, in essence, about extending healthy life expectancy.”
He emphasized that insurance services should go beyond financial compensation after risks occur and instead provide end-to-end planning and protection for customers’ healthy living and healthy longevity, truly extending families’ health spans.
He Mingke, Chief Executive Officer of Ping An Good Doctor, noted that as the primary service provider of “Ping An Home”, the company will combine warm technology, the depth of long‑term service experience, and evidence‑based medical expertise to deliver 24/7, multi‑scenario, full‑lifecycle health protection, enabling proactive health management to become a natural part of everyday family life.
Ping An Home is not a standalone service, but a comprehensive proactive health management system integrating insurance, medical resources, and digital technology. It reflects the Group’s years of practice in developing a China-style managed care model, aimed at reducing disease risks and delaying the onset of chronic conditions.
Advancing Longevity Medicine Research to Support Proactive Health Management
Recently, PKU Healthcare Group, together with Fudan University and Zhongshan Hospital affiliated with Fudan University, established the Joint Research Center of Longevity Medicine. The center serves as a platform integrating scientific research, clinical application, and industry collaboration.
Leveraging academic research strengths and clinical expertise, together with Ping An’s capabilities in industrial transformation and insurance payment mechanisms, the center will focus on areas such as aging risk assessment, precision health interventions, and full‑lifecycle digital health management. These efforts aim to provide scientific support for the professionalization and standardization of future health management services.
The establishment of the research center represents a key step in implementing Ping An’s “Integrated Finance + Health and Senior Care” strategy. Longevity medicine plays an important role in addressing population aging and extending healthy life expectancy. Through industry–academia–research collaboration, Ping An aims to accelerate the translation of cutting‑edge longevity research into real‑world applications, extending insurance services from traditional protection to comprehensive, full‑lifecycle health support.
Building a Comprehensive Family Health Support System
From launching the “Ping An Home” service brand to establishing a longevity medicine research platform, Ping An is progressively integrating scientific research, medical services, and protection mechanisms to build a full-lifecycle family health support system covering health, medical care, and elderly care.
Looking ahead, the Group will continue to deepen its “Integrated Finance + Health and Senior Care” strategy, delivering services with greater professionalism and human warmth to provide long-term support for families’ healthy living.
Ping An Reports Steady 7.6% Growth in Operating Profit Attributable to Shareholders of the Parent Company in Q1 2026, Life & Health NBV Increases 20.8% YoY Group Total Assets Exceed RMB14 Trillion
Ping An Insurance (Group) Company of China, Ltd. (hereafter “Ping An” or the “Group”; HKEX: 2318; SSE: 601318) today announced its first quarter financial results for the three months ended March 31, 2026.
2026 marks the commencement of China’s 15th Five-Year Plan. Despite a complex and volatile external environment and challenges to economic performance, China’s economy made a good start in the first three months of 2026. Ping An remains committed to its core financial business while consistently advancing its “integrated finance + health and senior care” strategy and upgrading services to build a differentiated core competitive advantage. The Group achieved steady overall operations and high-value growth in core businesses, demonstrating the resilience of development.
The Group’s operating profit attributable to shareholders of the parent company grew 7.6% year on year to RMB40,780 million in the first three months of 2026. The Group’s equity attributable to shareholders of the parent company was RMB1,018,310 million, up 1.8% from the beginning of the year as of March 31, 2026. Total assets rose above RMB14 trillion to approximately RMB14.17 trillion as of March 31, 2026. Life and health insurance (“Life & Health”) business achieved significant progress in high-quality development. In the first three months of 2026, Life & Health’s first-year premium (“FYP”) increased by 45.5% to RMB66,340 million. New business value (“NBV”) climbed 20.8% year on year to RMB15,574 million. Bancassurance, community finance and other channels’ share in Ping An Life’s NBV increased by 6.8 pps year on year. The integrated financial service model improved the efficiency of customer development. As of March 31, 2026, Ping An’s retail customers increased 0.2% from the beginning of the year to nearly 252 million. The retention rate of customers holding products across three or more product lines was 99% in the 12 months ended March 31, 2026. The advancing health & senior care strategy enabled core businesses via differentiation. The QR code payment service covered 111 thousand pharmacies nationwide, and cumulatively over 290 thousand customers had become entitled to home-based senior care services as of March 31, 2026. Ping An upgraded services to improve customer experience. By developing the financial industry’s first AI Assistant that can “get things done driven by one prompt,” Ping An realized AI-enabled review and processing of 84% of its business volume. The monthly online active customers on Ping An’s apps increased 7.7% year on year to approximately 90 million in the 12 months ended March 31, 2026. Moreover, Ping An upgraded its global emergency assistance services to enable “one-touch emergency response,” protecting customer safety by offering 38 service items in three major scenarios, namely “at-home, outdoor and overseas.”
Integrated Finance Model Enables Core Competitive Edges, with Three Main Businesses Achieving High-Value Growth
The integrated financial service model enabled core competitive edges, constantly improving the efficiency of customer development. The Group’s retail customers increased 0.2% from the beginning of the year to nearly 252 million and contracts per retail customer remained unchanged from the beginning of the year at 2.94 as of March 31, 2026. Quality of the customer base continued to improve. The Group’s high-value customers increased 1.2% from the beginning of the year, faster than the overall retail customer base. Customer retention remained at a high level. Ping An has built a comprehensive product portfolio across four product lines, namely protection, wealth, credit, and service. This allows the Group to systematically meet customers’ diverse financial, health and senior care needs. Moreover, Ping An enhances customer interaction and boosts retention with service products. The retention rate of customers holding products across two product lines was 97% while that of customers holding products across three or more product lines was 99% in the 12 months ended March 31, 2026. Customer engagement improved significantly. Since the go-live of the “All in One” platform in October 2025, Ping An has launched an integrated user interface of its apps and “Express Service.” Monthly online active customers on Ping An’s apps increased 7.7% year on year to approximately 90 million in the 12 months ended March 31, 2026.
Life & Health business sustained growth with high-quality multi-channel development. NBV climbed 20.8% year on year to RMB15,574 million. New business FYP jumped 45.5% fueled by strong market demand. Bancassurance, community finance and other channels’ share in Ping An Life’s NBV increased by 6.8 pps year on year. Ping An Life comprehensively built multi-channel professional sales capabilities. In respect of the agency channel, Ping An Life launched IWA, an Insurance & Wellness Advisor brand, to boost team professionalism. In respect of the bancassurance channel, Ping An Life has comprehensively partnered with major state-owned banks and leading joint-stock banks, and accelerated partnership with high-quality urban commercial banks. In respect of the community finance channel, the overall persistency ratio of retained customers improved by 1.8 pps year on year in the first three months of 2026. Ping An Life rolled out “insurance + service” products in an orderly manner. The Company meets customers’ diverse insurance needs via product innovation and upgrade. It launched new medical insurance products tailored to groups with higher risks and introduced an eight-year premium payment option. Ping An explored service innovation. It provided nearly eight million customers with health management services in the first three months of 2026. Cumulatively over 290 thousand customers had become entitled to home-based senior care services as of March 31, 2026. Ping An’s premium health and senior care communities had been unveiled in five cities as of March 31, 2026. Among them, Zhen City • Shanghai and Zhen City • Futian in Shenzhen have opened for business.
Ping An P&C achieved solid growth with consistently improving business quality. Ping An P&C’s premium income rose 6.8% year on year to RMB90,951 million in the first three months of 2026. Premium income of non-auto insurance reached RMB37,514 million, up 19.5% year on year. Ping An P&C’s insurance revenue increased 3.9% year on year to RMB84,334 million. Overall COR improved by 0.8 pps year on year to 95.8%. New energy vehicle insurance business continued to grow, with premium income climbing 16.1% year on year and underwriting profitability remaining stable.
Ping An adheres to the philosophies of long-term investing and liability matching for insurance funds investment. The Group’s insurance funds investment portfolio achieved an unannualized net investment yield of 0.8%. Ping An’s insurance funds investment portfolio grew 0.9% from the beginning of the year to about RMB6.55 trillion as of March 31, 2026.
Ping An Bank achieved growth in both revenue and profit, and maintained steady asset quality. Revenue and net profit rose 4.7% and 3.0% year on year to RMB35,277 million and RMB14,523 million respectively in the first three months of 2026. As of March 31, 2026, non-performing loan ratio was 1.05% and provision coverage ratio was 219.59%; core tier 1 capital adequacy ratio rose 0.15 pps from the beginning of the year to 9.51%. Retail assets under management rose 1.2% from the beginning of the year to RMB4,287,990 million as of March 31, 2026. Corporate loan balance rose 4.1% from the beginning of the year to RMB1,730,959 million as loans to areas including technology finance and manufacturing grew healthily.
Ping An Advances Health and Senior Care Strategy and Enhances Customer Experience through Service Innovation
Ping An delivers the most cost-effective health and senior care services by leveraging its unique ecosystem advantage of “acting for payers and integrating providers.” It has built core payment competencies. In the first three months of 2026, Ping An realized over RMB47.3 billion in health insurance premium income, including RMB24.35 billion in medical insurance premium income, up 6.4% year on year. Ping An has empowered core financial business development via its health and senior care ecosystem. First-year premium per new policy of health care customers, home-based senior care customers, and premium senior care customers increased by 1.2 times, 5.9 times, and 28.8 times respectively in the first three months of 2026. Health and senior care services are rapidly becoming a key driver of Ping An’s second growth curve. PKU Healthcare Group and Ping An Health (also known as Ping An Good Doctor) achieved RMB1,327 million and RMB1,159 million in revenue respectively in the first three months of 2026.
Ping An develops an “online, in-hospital, at-home and corporate” full-scenario service system. Online: AI Doctor, empowered by Ping An’s proprietary AI large language models, was used by over 5.60 million persons in the first three months of 2026. In-hospital: as of March 31, 2026, Ping An had partnered with over 38 thousand domestic hospitals, including 100% of China’s top 100 hospitals and 3A hospitals. At-home: cumulatively over 290 thousand customers had become entitled to home-based senior care services as of March 31, 2026, increasing by 50,000 from the beginning of the year. Corporate: Ping An’s health and senior care services covered 165 thousand paying corporate clients as of March 31, 2026. Ping An’s QR code payment service for offline medicine purchase by members of corporate health management programs covered 111 thousand pharmacies nationwide as of March 31, 2026.
Ping An has significantly upgraded its “Service Year” initiative to comprehensively improve customer experiences. Leveraging the opportunities of the 2026 “Service Year,” Ping An has enhanced its two signature AI‑powered “Express Service” and “Global Emergency Assistance.” Since the go-live of the “All in One” platform in October 2025, Ping An has launched an integrated user interface of its apps and “Express Service.” Ping An provides its nearly 252 million customers with the financial industry’s first AI Assistant that can complete transactions, facilitate loan applications, make claim payments and provide emergency support all through a single prompt, meeting customer needs via “one user interface, one-stop solutions.” Moreover, Ping An upgraded its global emergency assistance services to enable “one-touch emergency response” under a “3A” (Anytime, Anywhere and Anything) philosophy. Ping An partnered with over 200,000 medical institutions and 600,000 high-quality service providers, offering 38 service items across 233 countries and regions worldwide to protect customer safety.
Ping An empowers finance with “AI in ALL.” In April 2026, Ping An’s “Medical Large Model 3.5” achieved the highest global score on HealthBench Hard, the authoritative medical AI benchmark released by OpenAI. Ping An’s Financial Large Model ranked first overall on the authoritative CNFinBench leaderboard. Under the principle of “AI in ALL,” Ping An enables financial business to improve experience, manage risks, cut costs, and promote sales. In respect of experience improvement, Ping An has created a new brand image of life insurance claim service with “111 Quick Claims” featuring one-sentence case reporting, one-click material uploading, and one-minute claim review. In the first three months of 2026, 59% of claims were settled via the quick claim service. In respect of risk management, Ping An P&C’s claims savings via smart fraud detection grew 6.7% year on year to RMB3.65 billion in the first three months of 2026. In respect of cost cutting, the volume of services provided by Ping An’s AI service representatives reached about 487 million times, accounting for 82% of Ping An’s total customer service volume in the first three months of 2026. The AI code penetration rate reached 40%, effectively enhancing the efficiency of research and development staff. In respect of sales promotion, AI agents helped realize RMB30,442 million in sales in the first three months of 2026 by enabling demand analysis, personalized recommendation, sales pitches, and so on.
Ping An actively fulfills its social responsibilities, supporting green development and rural vitalization. Ping An’s green insurance premium income was RMB19,119 million, and funding provided for rural industrial vitalization via “Ping An Rural Communities Support” totaled RMB16,930 million in the first three months of 2026.
Looking ahead, China’s trajectory toward high-quality economic development remains unchanged. A series of government policies will continue to create new advantages and drivers for domestic demand growth and economic recovery. Ping An will always stay true to its original aspiration of serving the people through financial services and will remain steadfast in its strategic resolve. The Group will adhere to its business policy of “value growth, service innovation, technology enablement, and regulatory compliance,” and advance its technology-enabled “integrated finance + health and senior care” dual-pronged strategy. By continuously upgrading its service offerings and consolidating core competitiveness, Ping An is firmly committed to advancing five key financial sectors—technology finance, green finance, inclusive finance, pension finance, and digital finance—and to striving for long-term, high-quality, and sustainable development.
Ping An Releases 2025 Sustainability Report, Unveils “SIMPLE” Framework to Drive Long-Term Value Creation
Ping An Insurance (Group) Company of China, Ltd. (“Ping An” or “the Group”; HKEX: 2318/82318; SSE: 601318) released its 2025 Sustainability Report, introducing for the first time its “SIMPLE” sustainability framework, which demonstrates how the Group embeds sustainability deeply into its core businesses through six strategic pillars to create long-term value for customers, employees, shareholders, and society.
The SIMPLE framework articulates Ping An’s sustainability philosophy across six key dimensions:
Sustainable – Long-term Stability and Growth: Leveraging its integrated financial services strategy, Ping An continues to support key sectors underpinning long-term economic development, aligning corporate value creation with macroeconomic growth. As of the end of 2025, the Group had deployed over RMB 10.88 trillion in funding to support the real economy. In 2025, sustainable insurance premium income reached RMB 730.8 billion, up 16.1% year-on-year. Responsible banking balances stood at approximately RMB 1.3 trillion, while responsible investment assets totaled RMB 1.0426 trillion, representing a 22.7% increase from the end of 2024.
Inclusion – Inclusive Finance: Ping An continues to expand access to financial services and unlock the potential of long-tail markets. By the end of 2025, inclusive insurance generated RMB 179.723 billion in premium income, providing risk protection to nearly 2.93 million small and micro enterprises. Inclusive small and micro enterprise loan balances reached approximately RMB 484.5 billion, benefiting around 910,000 businesses.
Mitigation – Risk Prevention and Loss Reduction: Ping An is transforming insurance from a post-event compensation mechanism into a proactive risk management solution, enhancing societal resilience. In personal and public safety, Ping An Global Emergency Assistance provides 38 services covering more than 100 emergency risk scenarios across home, outdoor, and overseas settings, with coverage spanning 233 countries and regions worldwide. Through its public safety initiative “Traffic Light”, Ping An has donated over 10,000 traffic safety facilities across 31 provinces in China and upgraded more than 1,700 high-risk road sections, significantly reducing accident rates. In climate risk management, Ping An’s proprietary EagleX System issued 10.57 billion risk alerts to 130 million customers in 2025, helping reduce losses by approximately RMB 707 million.
People-oriented – Talent empowerment: Ping An is committed to building a diverse and inclusive workplace. In 2025, the Group and its subsidiaries provided more than 30,000 jobs, with total investment into employee training reaching RMB 885 million. To align long-term incentives with sustainable value creation, Ping An continued to optimize its Core Personnel Stock Ownership Plan and Long-term Service Plan. By the end of 2025, more than 109,000 employees had participated, establishing a robust long-term incentive and accountability mechanism.
Low-carbon – Green Finance and Low-carbon Operations: Ping An advances green finance while accelerating its low-carbon transition. As of the end of 2025, green investments by insurance funds reached RMB 530.1 billion, representing a more than threefold year-on-year increase. Green loan balances totaled RMB 266.433 billion, up 12.2%, while green insurance premium income surged 30.5% to RMB 76.474 billion. Operationally, the Group continues to advance toward its 2030 operational carbon neutrality target, with carbon emissions falling by more than 16% year-on-year in 2025.
Efficiency – Intelligent and Responsible Technology: Harnessing its leading technological capabilities, Ping An has built a collaborative ecosystem spanning finance, healthcare and senior care, while continuously strengthening its AI ethics governance framework. Ping An’s AI-powered “Express Service” platform streamlines complex processes across multiple applications, enabling an AI assistant that allows users to complete tasks through a single, simple command. The service supports 251 million customers and approximately 90 million monthly active online users, significantly enhancing customer experience and engagement.
Ping An’s long-standing commitment to sustainability continues to earn strong recognition from global capital markets. In 2025, Ping An received the MSCI ESG AAA rating, ranking third globally in the “Multi-line Insurance & Brokerage” category and maintaining its Asia-Pacific No.1 position for four consecutive years. In addition, in 2026, Ping An remains in S&P Global’s Sustainability Yearbook (China Edition), becoming the only mainland Chinese insurance group to receive this recognition for four consecutive years.
Looking ahead, Ping An will continue to advance its “SIMPLE” ESG philosophy, underpinning its high-quality growth trajectory with sustainability and professional expertise to deliver long-term value for customers, employees, shareholders and society.
Ping An Launches “Service Year 2026” – Upgrades AI‑Powered Express Service and Global Emergency Assistance
Ping An Insurance (Group) Company of China, Ltd. has announced major upgrades to its AI‑powered Express Service and Global Emergency Assistance, marking the launch of its “Service Year 2026” initiative.
The upgrades reflect Ping An’s continued focus on strengthening customer experience and safety through technology‑enabled services, as the Group deepens its “finance + services” business model.
Powered by AI, Express Service streamlines complex service processes across multiple apps and scenarios, providing customers with a single access point to complete transactions, financing, claims and urgent requests using one sentence. The service integrates online service processing with offline professional resources, including service outlets, hospitals, health institutions, car owner services and rescue providers.
Ping An also announced enhancements to its Global Emergency Assistance service. Supported by a global rescue network and guided by the 3A service philosophy of Anytime, Anywhere and Anything, the upgraded offering now includes 38 services covering more than 100 types of emergency risks across three major scenarios: at home, outdoors and overseas.
At the event, Michael Guo, Co‑CEO of Ping An Group, announced the launch of Service Year 2026 and outlined the strategic rationale behind the service upgrades. “Regardless of how complex financial services may be, the starting point and destination should always be the customer,” Michael said. “By upgrading our services, we aim to reduce friction, strengthen protection and deliver more tangible value in customers’ daily lives.”
Responding to Evolving Customer Needs
Michael added that the latest service upgrades are based on Ping An’s insights into three evolving customer needs: better service experience, greater safety protection and improved eldercare support.
As customers manage increasingly complex financial products across multiple accounts, convenience and efficiency have become critical. At the same time, greater population mobility and demographic aging have increased demand for safety and emergency assistance. Services tailored to the needs of an aging society, particularly in health, care and dignity, remain insufficient.
In response, Ping An introduced its “Three Ones” service framework: “one sentence to get things done” through Express Service, “one button for emergency response” through Global Emergency Assistance, and “lifelong dignity safeguarded” through a Life Dignity Protection Service currently under preparation.
In 2025, Ping An recorded approximately 90 million average monthly active online users, ranking among the highest‑traffic platforms in China’s financial industry. The Group’s Global Emergency Assistance network now covers 233 countries and regions, supporting customers in multiple overseas emergency incidents.
AI‑Enabled Service Execution
Ray Wang, Chief Technology Officer of Ping An Group, said Express Service reflects the evolution of AI from information tools into service execution platforms.
Developed for Ping An’s 251 million customers, the AI assistant integrates more than 300 digital services, enabling it to understand customer intent, coordinate workflows and activate appropriate services. It also supports proactive service management by identifying process gaps and intervening early at key stages.
Wang said Ping An remains committed to consumer protection, including transparent and traceable algorithm governance, strong data security through privacy computing and multi‑layer encryption, and inclusive service design that supports customers of all age groups.
Strengthening Global Emergency Assistance
Shi Weiyu, General Manager of Ping An Life, introduced the upgraded Global Emergency Assistance service and its 3A framework.
Ping An operates a 24/7 global emergency assistance service center, enabling rapid response through the in‑app “SOS One‑Click Help” function and the “95511‑9” hotline. Its global network connects more than 200,000 medical institutions and 600,000 service providers, allowing rescue resources to be mobilized worldwide within an average of 20 minutes.
The service integrates smart devices and an intelligent platform to monitor risks, connect rescue, medical treatment, rehabilitation and claims processes, and help customers save time, effort and cost.
Global Emergency Assistance has already been integrated into product and customer benefit systems across several Ping An subsidiaries, with further expansion planned, including new offerings from Ping An Bank.
Ping An Reports 2025 Performance on Positive Trends, Operating Profit* Up 10.3% YoY
Ping An Insurance (Group) Company of China, Ltd. (hereafter “Ping An” or the “Group”, HKEX: 2318; SSE: 601318) announced its financial results for the year ended December 31, 2025.
Despite a complex and volatile macroeconomic environment in 2025, the strong resilience of China’s economy and the fundamental momentum of structural upgrade provided solid foundations for Ping An to overcome challenges and grow steadily. Ping An consistently advanced its “integrated finance + health and senior care” strategy, sharpened its core competitive edge via “service differentiation”, and delivered results characterized by positive trends, high-value growth, strategic advancement, and service innovation.
1. Operating profit after tax attributable to shareholders of the parent company was RMB134,415 million, up 10.3% year on year.
2. Net profit attributable to shareholders of the parent company excluding non-recurring gains and losses was RMB143,773 million, up 22.5% year on year.
3. Equity attributable to shareholders of the parent company exceeded RMB1 trillion for the first time, totaling RMB1,000,419 million, up 7.7% from the beginning of 2025.
4. Attaching great importance to shareholder returns, Ping An plans to pay a final dividend of RMB1.75 per share in cash for 2025. Total cash dividends paid for 2025 will be RMB48,891 million, having risen for 14 consecutive years.
5. Life & Health sustained business growth, increasing NBV by 29.3% year on year to RMB36,897 million.
6. Ping An delivered excellent results in insurance funds investment. Comprehensive investment yield was 6.3%.
Advanced Integrated Finance Strategy, Enhanced Customer Development Efficiency, Sustained Core Business Momentum
Diversification of residents’ financial needs creates greater opportunities for integrated finance. During the 15th Five-Year Plan period, China will accelerate its growth into a financial powerhouse. China’s middle class is expected to account for one-third of the global middle class by 2030. Professional, personalized, and integrated financial services are now embracing greater market opportunities by addressing the traditional financial pain points of being complex, time-consuming, and over-spending.
Ping An delivered a “one customer, multiple accounts, multiple products, and one-stop services” solution through its integrated finance strategy. This strategy offered unique advantages through four product categories: Protection, Asset Management, Credit, and Service, designed to address a wide range of customer needs. The Group’s data shows that the retention rate of customers holding three or more categories of products reached 99%, indicating significantly higher loyalty. Ping An boosted retention with service products, achieving a 93% retention rate of customers entitled to services in the health and senior care ecosystem in 2025. Integrated online and offline channels drive in-depth customer development. Ping An’s extensive offline channels covered 330 major cities nationwide, with over 7,000 offline outlets and over 1.30 million captive and non-captive sales agents. Ping An Life’s sales agents, as the core force for in-depth customer development, raised per capita productivity by 17.2% year on year in 2025. Ping An Bank boosted its productivity per outlet by 126% year on year in 2025. Ping An P&C helped other member companies cumulatively acquire 4.50 million customers via cross-selling in the past three years. The AI-enabled online “Express Service” gateway seamlessly integrates multiple service scenarios and apps, driving efficient conversion. Average monthly online active customers reached about 90 million in 2025. Integrated financial service model boosted efficiency and reduced costs. The number of high-value customers increased by 6% from the beginning of the year as of December 31, 2025. The cost of acquiring internal customers was 35-45% lower than that of acquiring external customers on average.
Ping An advanced customer development via integrated finance. Steadily increasing customers: Group’s retail customers increased 3.5% from the beginning of 2025 to 251 million. High customer retention: the retention rate of customers holding three or more categories of products was 99% in 2025. Consistently unlocking customer value: number of contracts per customer increased by 0.7% from the beginning of 2025 to 2.94 as of December 31, 2025. As of December 31, 2025, 75% of customers had been served by Ping An for five or more years, holding 1.7 times more contracts per customer than first-year customers.
The core financial businesses realized high-quality development in 2025. Life & Health business grew constantly. Life & Health new business value (“NBV”) increased 29.3% year on year to RMB36,897 million, and NBV margin (based on ANP) rose 5.8 pps year on year to 28.5%. Ping An Life achieved high-quality development in multiple channels. Agency channel NBV rose 10.4% year on year in 2025 driven by a 17.2% year-on-year increase in NBV per agent. Bancassurance channel NBV surged 138.0% year on year. Bancassurance, community finance and other channels’ share in Ping An Life’s NBV increased 12.1 pps year on year in 2025. “Insurance + service” offerings gained traction. The health and senior care services were used by 18,298 thousand of Ping An Life’s customers in 2025. Business quality improved consistently. The 13-month persistency ratio rose 1.0 pps year on year to 97.4% and the 25-month persistency ratio rose 5.2 pps year on year to 94.9%.
Ping An P&C maintained steady business growth and quality. In 2025, premium income increased 6.6% year on year to RMB343,168 million and insurance revenue increased 3.3% year on year to RMB338,912 million. Ping An P&C’s overall combined ratio (“COR”) improved by 1.5 pps year on year to 96.8% and auto insurance COR improved by 2.3 pps year on year to 95.8%. Ping An P&C advanced the “insurance + technology + service” model and bolstered five key financial sectors, namely technology finance, green finance, inclusive finance, pension finance and digital finance. In 2025, the Company provided RMB373.04 trillion worth of insurance coverage for 2.93 million small and micro-enterprises, and issued 3.26 million science and technology insurance policies, providing RMB9.29 trillion worth of insurance coverage. Ping An improved service quality and efficiency via risk mitigation. Ping An P&C gave alerts on about 420,000 natural disasters to about 130 million customers in 2025, enabling the Company to reduce losses by over RMB707 million.
Insurance funds delivered strong investment performance and demonstrated stable asset allocation capabilities. Ping An’s insurance funds investment portfolio grew 13.2% from the beginning of 2025 to RMB6.49 trillion as of December 31, 2025. The Group adhered to the philosophies of long-term investing and liability matching for its insurance funds investment. Ping An archived excellent and stable investment results through a balanced investment strategy including fixed income investment, equity investment, and alternative investment. The Group’s insurance funds investment portfolio achieved a comprehensive investment yield of 6.3% in 2025, up 0.5 pps year on year.
Ping An Bank maintained steady business results and asset quality, with RMB42,633 million in net profit in 2025. Non-performing loan ratio dropped by 0.01 pps from the beginning of 2025 to 1.05%, and provision coverage ratio was 220.88% as of December 31, 2025, indicating adequate risk provisions. Core tier 1 capital adequacy ratio rose by 0.24 pps from the beginning of 2025 to 9.36% as of December 31, 2025. Ping An Bank promoted the high-quality, sustainable development of retail business. Retail assets under management rose 1.1% from the beginning of 2025 to RMB4,238,409 million as of December 31, 2025. As Ping An Bank consistently supported the real economy, the corporate loan balance grew 3.5% from the beginning of 2025 as of December 31, 2025. Supporting new quality productive forces, Ping An Bank had 31.9 thousand tech company customers as of December 31, 2025, up 21.1% from the beginning of 2025.
Health & Senior Care Strategy Enables Core Businesses Via Differentiation
As China is rapidly entering a “longevity era”, access to high-quality health and senior care services is becoming Chinese residents’ urgent demand. China’s elderly population aged 60 and above has exceeded 300 million, and China’s average life expectancy is currently 79 years. The health industry continues to face key challenges such as uneven distribution of medical resources, complex treatment processes, and heavy financial burdens on patients. Alongside this trend, access to all-around, multi-tiered, and high-quality health and senior care services is becoming Chinese residents’ urgent and rigid real-world demand.
Ping An builds an upgraded managed care model with Chinese characteristics as a leading senior care ecosystem operator, enabling clients to achieve integrated financial and health well-being. Building on its solid foundation in integrated finance, Ping An acts for payers and integrates providers to deliver the most cost-effective health and senior care solutions centering on full-lifecycle customer needs. The multi-tiered medical security system raised clients’ payment capacity. In 2025, Ping An realized RMB159 billion in health insurance premium income, including nearly RMB73.4 billion in medical insurance premium income, up 2.7% year on year. Technology strength enhanced the efficiency of diagnosis and treatment and improved user experience. In 2025, Ping An launched AI products including Renowned Doctor Digital Avatar, AI Family Doctor, and AI Senior Care Concierge, covering the entire customer journey of prevention, diagnosis, treatment and rehabilitation. Moreover, Ping An pioneered an AI-enabled multi-disciplinary team (“MDT”) assistance platform for complex disease diagnosis, which has been applied to diseases including breast cancer. The AI Doctor precisely diagnosed over 11,300 types of diseases with an accuracy rate of 95.1%, and the accuracy rate of complex disease diagnosis/treatment plans from AI-enabled MDT approached 90%. The “AI + human doctor” services covered 100% of the Group’s retail customers, with nearly 12 million AI Doctor users annually. The cost per consultation in Q4 2025 decreased by 45% year on year.
Ping An strengthened its “online, in-hospital, in-home, and in-company” network for health and senior care services to build a “Five Mosts” framework, namely the most suitable hospital, the most suitable doctor, the most suitable treatment, the most suitable medication, and the most suitable time. In respect of online services, Ping An provided “direct billing” services at online pharmacies in 2025. Corporate health accounts will be “directly billed” after members of corporate health management programs purchase medicines online. In respect of in-hospital services, Ping An provided commercial insurance customers with “direct billing” services at public hospitals (including VIP and international departments), private hospitals, and overseas medical institutions. Ping An launched a QR code payment service for the offline medicine purchase scenario of members of corporate health management programs, covering 77,000 pharmacies nationwide in 2025. In respect of in-home services, over 240,000 customers were entitled to home-based senior care services in 2025. In respect of in-company services, Ping An served over 95,000 corporate clients and their 60 million plus employees in 2025. Ping An integrates these service networks to build the “Five Mosts” medical, health and senior care service framework.
Ping An had about 50,000 in-house and contracted external doctors, including over 3,500 contracted expert doctors, as of December 31, 2025. Ping An has partnered with over 37,000 hospitals (including all top 100 hospitals and 3A hospitals) in China for claims services. In terms of proprietary health and senior care communities, Ping An has unveiled a total of six Zhen Living premium health and senior care communities in five cities. Among them, Zhen City • Shanghai has opened for business, and Zhen City • Futian in Shenzhen has started a soft opening. In terms of partnered health and senior care communities, an experience and showcase center of Yi City in Foshan has started a soft opening, and Yi City will expand to other new first-tier cities.
Health and senior care services are enabling core financial businesses and are rapidly becoming a key driver of Ping An’s second growth curve. Ping An has effectively driven increases in the upsell rate and the premium per policy via the health and senior care ecosystem. In 2025, the upsell rate of health and senior care users increased by 4 pps. The first year premium (“FYP”) per new policy increased by 1.5 times for health care customers, by 5.2 times for home-based senior care customers, and by 23.4 times for premium senior care customers. PKU Healthcare Group, the flagship medical resource within Ping An’s health and senior care ecosystem, maintained consistent revenue growth to RMB5,723 million in 2025. Ping An Health develops differentiation advantages by building a managed care model with Chinese characteristics. Ping An Health (Ping An Good Doctor) achieved RMB5,468 million in revenue and RMB380 million in net profit in 2025.
Technology Improved Service Quality and Efficiency. MSCI ESG Ranking Rose to AAA.
Under the principle of “AI in ALL,” Ping An builds leading technological capabilities to enable high-quality business development. As of December 31, 2025, Ping An’s databases had accumulated 33 terabytes of data covering 251 million retail customers. Moreover, the Company had amassed over 3.2 trillion tokens of high-quality text corpus, 500,000 hours of annotated voice corpus, and over 8.5 billion image corpus entries. Over 230,000 employees of Ping An Group used its internal AI agent platform, developed over 70,000 AI agent applications, and called AI models 3.65 billion times in 2025. Ping An constantly deepened and widened scenario applications. In improving experience, 59% of life insurance claims were settled via the quick claim service, and 93% of policies sold via the auto dealer channel were intelligently issued within one minute on average in 2025. In managing risks, Ping An P&C’s claims savings via smart fraud detection amounted to RMB10.51 billion in 2025, exceeding RMB10 billion for the third consecutive year. In cutting costs, 94% of life insurance policies were underwritten within seconds in 2025. The volume of services provided by Ping An’s AI service representatives reached about 1,702 million times, accounting for 80% of Ping An’s total customer service volume in 2025. In promoting sales, AI agents helped realize RMB133,179 million in sales in 2025. Ping An reinstated 30% more policies via a smart “AI + human” reinstatement task assignment system, effectively renewing insurance coverage for customers.
CSRs, green development, and rural vitalization. Ping An cumulatively invested over RMB10.88 trillion to bolster the real economy. Ping An’s green investment of insurance funds totaled RMB530,087 million, and green loan balance reached RMB266,433 million as of December 31, 2025. In 2025, Ping An’s green insurance premium income totaled RMB76,474 million. Ping An provided RMB57,148 million in funding for rural industrial vitalization in 2025. Ping An’s MSCI ESG Rating rose to AAA, No.1 in the multi-line insurance and brokerage industry in the Asia-Pacific region for the fourth consecutive year. Ping An was included in S&P Global’s Sustainability Yearbook (China Edition) 2025 as the only Chinese mainland insurer included.
2026 marks the commencement of China’s 15th Five-Year Plan. The underlying conditions and fundamental trends sustaining China’s long-term economic growth remain unchanged. As the demand for financial and insurance services remains robust and residents’ demands for health and senior care services are increasing, Ping An is well positioned to capitalize on emerging opportunities. In 2026, we at Ping An will thoroughly study and implement the spirit of the meetings of the National People’ Congress and the National Committee of the Chinese People’s Political Consultative Conference, and remain true to our original aspiration of providing people-centered financial services. We will advance our technology-enabled “integrated finance + health and senior care” dual-pronged strategy under the business policy of “high-value growth, service innovation, technology enablement, and regulatory compliance.” In this “Year of Services,” we will constantly upgrade three major innovative service frameworks, improve operations, strengthen risk management, and make every effort to bolster five key financial sectors, namely technology finance, green finance, inclusive finance, pension finance and digital finance, contributing to the high-quality development of the financial industry with Chinese characteristics and building China into a financial powerhouse.
*Operating Profit Attributable to Shareholders of the Parent Company
Ping An Ranks as China’s Most Valuable Insurance Brand for the Tenth Consecutive Year in Brand Finance’s Global 500 2026
Ping An Insurance (Group) Company of China, Ltd. (“Ping An” or “the Group”; HKEX: 2318/82318; SSE: 601318) has once again been named China’s most valuable insurance brand for the tenth consecutive year, according to Brand Finance’s Global 500 2026 report released on January 21. Ping An’s brand value reached USD 48.839 billion, growing 13% year-on-year. The Group ranked 32nd globally, up three places from 2025, and 10th among Chinese brands. This marks the tenth consecutive year that Ping An has been recognized as China’s most valuable insurance brand. Brand Finance highlighted Ping An’s strong operational resilience and longterm value creation despite a complex and evolving external environment.
Brand Finance’s Global 500 2026 ranking evaluates more than 6,000 brands worldwide across multiple dimensions, including brand strength, financial performance, and future growth potential. This year, 68 Chinese companies were listed. The top ten Chinese brands include Douyin, State Grid Corporation of China, Industrial and Commercial Bank of China, China Construction Bank Corporation, Bank of China, Agricultural Bank of China, Moutai, Tencent, China Mobile, and Ping An.
Ping An continues to advance its dual-pronged strategy of “Integrated Finance + Healthcare and Senior Care”, driving highquality growth. As of September 30, 2025, the Group recorded operating revenue of RMB 901,668 million. Operating profit attributable to shareholders of the parent reached RMB 116,264 million, a 7.2% yearonyear increase, while net profit attributable to shareholders of the parent rose 11.5% year-on-year to RMB 132,856 million. By the end of September 2025, Ping An served nearly 250 million retail customers, equivalent to one in six of the Chinese population. The retention rate of customers served for five years or more reached 94.4%, reflecting deep and sustained trust in Ping An brand.
Technology-Enabled Growth
Ping An’s technology capabilities continue to expand, with databases containing 30 trillion bytes of data, covering nearly 250 million retail customers. The Group is deepening and broadening its application of technology across realworld scenarios, empowering its financial businesses to enhance customer experience, strengthen risk management, reduce costs, and promote sales. These advances provide a strong and resilient technological foundation to support the development of the Ping An brand.
1. Improving experience: Ping An Life’s “111 Quick Claims” model enabled 58% of claims to be settled instantly in the first three quarters of 2025.
2. Managing risks: AI-powered tools enhanced Ping An’s risk management capabilities. Its Property & Casualty Insurance’s anti-fraud intelligent claims interception reduced losses by RMB 9.15 billion in the first three quarters of 2025.
3. Cutting costs: Ping An’s AI service representatives handled more than 1.292 billion service interactions, 80% of total customer service volume, in the first three quarters of 2025.
4. Boosting sales: The smart “AI + Human” reinstatement task assignment system helped increase policy reinstatement by 23%, improving protection continuity for customers.
Commitment to Sustainability
Ping An actively fulfills its social responsibilities, supporting green development and rural revitalization. In the first three quarters of 2025, the Group recorded RMB 55,279 million in green insurance premium income and provided RMB 47,390 million in funding to support rural industrial development. Due to its outstanding sustainability performance, Ping An received an MSCI AAA ESG rating, ranking No. 1 in the AsiaPacific region in the “Multi-Line Insurance & Brokerage Industry”.
Looking ahead, Ping An stated that it will remain customer-oriented and continue deepening its technology-enabled “Integrated Finance + Healthcare and Senior Care” strategy. By strengthening core competitiveness through differentiated services, the Group aims to meet the evolving financial, healthcare, and senior care needs arising from economic and social development together with growing public expectations.
Ping An Wins ESG Excellence at Hong Kong Corporate Governance & ESG Excellence Awards 2025
Ping An Insurance (Group) Company of China, Ltd. has been honored with the Award of Excellence in ESG in the category of Hang Seng Index Constituent Companies at the Hong Kong Corporate Governance and ESG Excellence Awards 2025. This marks the third time Ping An has received this distinguished honor, highlighting its leading role in corporate governance and sustainable development.
The Hong Kong Corporate Governance & ESG Excellence Awards 2025 was co-organized by The Chamber of Hong Kong Listed Companies and the Centre for Corporate Governance and Financial Policy at Hong Kong Baptist University. It aims to commend listed companies that demonstrate outstanding performance in ESG (Environmental, Social, and Governance). The judge highly praised Ping An for formulating five-year goals for sustainability-related issues, deeply integrating ESG principles into its corporate strategy, and actively promoting green finance innovation and low-carbon operations, showcasing its corporate responsibility through concrete actions.
Sheng Ruisheng, Board Secretary of Ping An, commented, “We are truly honored to receive this recognition from The Chamber of Hong Kong Listed Companies once again. This award affirms Ping An’s long-standing commitment to sustainable development. Looking ahead, Ping An will continue to improve its corporate governance and operational capabilities to create lasting, stable, and sustainable value for customers, employees, shareholders, and society.”
Strong Corporate Governance and Steady Returns to Shareholders
Ping An, listed on both A and H shares, maintains rigorous corporate governance standards, aligning itself with international best practices to ensure lasting and stable operations. Its board is made up of experts from insurance, finance, law, accounting, and technology, bringing broad viewpoints to the table. ESG governance is now led at the board level, with full responsibility for ESG strategy entrusted to them and supported by the Group ESG and Sustainability Office. Key metrics like green finance and rural revitalization are part of executive performance reviews to guarantee the sustainability strategy is fully executed.
The Group places great importance on rewarding shareholders, with a dividend policy that is both stable and sustainable. Since going public, Ping An has returned over RMB 400 billion in dividends, growing payouts for 13 straight years. Over the past five years, the compound annual growth rate of cash dividends hit 4.3%, consistently delivering long-term value to investors.
Driving Green Finance and Climate Resilience Through Technology
Building on its integrated financial model, Ping An supports green development and industrial transformation through insurance, credit, investment, and other channels. By end of June 2025, Ping An’s green investments totaled RMB 144.482 billion, green loan balances stood at RMB 251.746 billion, and green insurance premium income for the first three quarters reached RMB 55.279 billion.
Within its own operations, Ping An actively pursues carbon reduction innovations. In 2024, the company actively advanced energy-saving and carbon reduction initiatives, lowering total greenhouse gas emissions to 439,291 tons of CO₂ equivalent, an 8% drop year-on-year. Its self-developed employee carbon account platform, the first of its kind in China’s insurance industry, digitizes employee low-carbon habits. By the end of 2024, it covered 180,000 staff members, recording 2.26 million low-carbon actions and cutting carbon emissions by 23,662 tons.
The Group also developed the AI- and big data-powered “EagleX” climate risk management system, which monitors climate and disaster risks in real-time to help clients spot threats early. In 2024, EagleX identified 3,619 high-risk disasters and sent out 10.5 billion disaster alerts via AI calls, app push notifications, and SMS, reaching 67 million clients and significantly reducing property and personal losses.
Committed to Social Responsibility, Supporting Rural Revitalization and Inclusive Finance
Ping An actively upholds its social responsibilities by driving rural revitalization through a variety of efforts in industry, education, and healthcare. By the end of 2024, the Group had built 119 “Ping An Hope Schools” across the country, provided vocational training to more than 20,000 rural teachers, and benefited over 300,000 rural students. The Group also organized medical teams in 2024 to offer free check-ups and health consultations to nearly 7,000 villagers, boosting community healthcare access. It invested over RMB 52 billion in industrial revitalization focused on modernizing rural industries and raising farmers’ incomes.
In inclusive finance, Ping An P&C provided nearly 2.4 million micro and small businesses with comprehensive risk protection totaling more than RMB 220 trillion and processed over 900,000 claims, worth nearly RMB4 billion. Ping An Bank served 782,000 micro and small enterprise loan clients and issued nearly 260,000 debit cards to rural residents, significantly improving financial access for rural communities and vulnerable groups.
Looking forward, Ping An confirms that sustainable development is a core pillar of its long-term strategy. The Group will continue to deepen its “integrated finance + health and senior care” dual engines, driven by technology, enhance its ESG management system, and advance green finance, inclusive finance, and social responsibility efforts. This approach aims to create lasting and solid value for customers, employees, shareholders, and society while building a more resilient, inclusive, and efficient sustainable financial ecosystem.
Ping An Unveils “Ancient Tree Guardian Action” at UN Climate Change Conference (COP30)
Ping An Insurance (Group) Company of China, Ltd presented its biodiversity protection project, “Ancient Tree Guardian Action”, at the 30th session of the Conference of the Parties (COP 30) to the United Nations Framework Convention on Climate Change (UNFCCC), held in Belém, Brazil. This initiative deeply integrates insurance coverage, technology, and social welfare to establish a sustainable protection system for ancient and notable trees in China, demonstrating the innovative efforts of a Chinese enterprise in tackling climate change and preserving biodiversity.
Innovative Approaches to Overcome Challenges in Ancient Tree Conservation
China harbors a rich heritage of ancient trees, with around 5.08 million specimens recognized for their ecological, historical, and scientific significance. These venerable trees, however, face serious threats from climate change, pest infestations, and insufficient maintenance funding. Since ancient trees are widely scattered and their value is difficult to quantify, insurance companies must dedicate extensive resources to individual inspections and ongoing monitoring. This demand places a heavy burden on underwriting capabilities, making it hard for traditional commercial insurance models to offer comprehensive protection.
To tackle this challenge, Ping An introduced an innovative “Insurance + Technology” model, integrating cutting-edge technologies such as big data, artificial intelligence, and the Internet of Things (IoT). This model combines assessments of ancient tree growth, geographical location, and historical risk data to enable multidimensional evaluation. Building on this, Ping An launched Guangdong’s first ancient-tree insurance in 2023, creating a full-chain model “pre-disaster prevention, in-disaster emergency response, and post-disaster compensation” mechanism. As of October 2025, the project has provided over RMB 700 million (approximately USD 98 million) in risk protection for more than 55,000 ancient and notable trees nationwide.
Shifting From Post-Disaster Compensation to Pre-Disaster Prevention through Technology-Enabled Protection
The application of technology is a key characteristic of Ping An’s ancient tree protection program. Ping An uses IoT, environmental sensors, and wireless communications to monitor crucial indicators such as soil moisture, air quality, and tree health, 24/7. All data is uploaded to the cloud in real time, where an intelligent management system enables visualization and dynamic alerts, providing caretakers with precise, science-based guidance for tree maintenance.
Ping An has also developed its proprietary “EagleX” system, which integrates remote sensing, meteorological monitoring, big data, and AI analytics to track extreme weather, floods, typhoons, and other natural hazards in real time. The system issues timely alerts when major risks are detected, extending insurance services from post-disaster compensation to pre-disaster prevention and significantly reducing the likelihood of damage to ancient trees.
Empowering Communities and Fostering Green Economic Growth Through Public Initiatives
Beyond providing financial security, Ping An actively engages in a range of public welfare activities, including educational programs on ancient trees and photography exhibitions, to raise public awareness of biodiversity conservation. In 2025, Ping An launched an eco-tourism campaign titled “Travel with Ancient Trees,” creating distinctive tourism routes centered on ancient trees. This initiative was promoted to 250 million registered users through Ping An’s “Auto Owner” app. While spreading ecological knowledge, the campaign also stimulates the growth of local green economies.
Promoting Biodiversity Conservation Through Green Finance
Ping An’s “Ancient Tree Guardian Action” forms a vital part of its green finance strategy. In addition to safeguarding ancient trees, Ping An provides insurance coverage for carbon-sequestering ecosystems, including forests, grasslands, wetlands, and marine environments. By the end of 2024, Ping An’s Carbon Sink Insurance had expanded to cover 18 provinces and municipalities nationwide, providing robust financial backing for ecological preservation.
In recent years, the Group has expanded both the depth and breadth of its green finance initiatives, advancing coordinated efforts across green insurance, banking, and investment. As of June 30, 2025, Ping An’s green investments totaled RMB 144.482 billion (approximately USD 20 billion), green loan balances reached RMB 251.746 billion (around USD 35.3 billion), and premium income from green insurance for the first three quarters amounted to RMB 55.279 billion (about USD 7.7 billion).
Looking ahead, Chen Yao, General Manager of the Brand Department at Ping An Group, stated: “Ping An will persist in promoting innovation within green finance. The Group aims to create a wider range of green insurance and investment products, collaborating with international partners to support sustainable development and the preservation of our environment.”
Ping An Unveils “Ancient Tree Guardian Action” at UN Climate Change Conference (COP30)
Ping An Insurance (Group) Company of China, Ltd. presented its biodiversity protection project, “Ancient Tree Guardian Action”, at the 30th session of the Conference of the Parties (COP 30) to the United Nations Framework Convention on Climate Change (UNFCCC), held in Belém, Brazil. This initiative deeply integrates insurance coverage, technology, and social welfare to establish a sustainable protection system for ancient and notable trees in China, demonstrating the innovative efforts of a Chinese enterprise in tackling climate change and preserving biodiversity.
Innovative Approaches to Overcome Challenges in Ancient Tree Conservation
China harbors a rich heritage of ancient trees, with around 5.08 million specimens recognized for their ecological, historical, and scientific significance. These venerable trees, however, face serious threats from climate change, pest infestations, and insufficient maintenance funding. Since ancient trees are widely scattered and their value is difficult to quantify, insurance companies must dedicate extensive resources to individual inspections and ongoing monitoring. This demand places a heavy burden on underwriting capabilities, making it hard for traditional commercial insurance models to offer comprehensive protection.
To tackle this challenge, Ping An introduced an innovative “Insurance + Technology” model, integrating cutting-edge technologies such as big data, artificial intelligence, and the Internet of Things (IoT). This model combines assessments of ancient tree growth, geographical location, and historical risk data to enable multidimensional evaluation. Building on this, Ping An launched Guangdong’s first ancient-tree insurance in 2023, creating a full-chain model “pre-disaster prevention, in-disaster emergency response, and post-disaster compensation” mechanism. As of October 2025, the project has provided over RMB 700 million (approximately USD 98 million) in risk protection for more than 55,000 ancient and notable trees nationwide.
Shifting From Post-Disaster Compensation to Pre-Disaster Prevention through Technology-Enabled Protection
The application of technology is a key characteristic of Ping An’s ancient tree protection program. Ping An uses IoT, environmental sensors, and wireless communications to monitor crucial indicators such as soil moisture, air quality, and tree health, 24/7. All data is uploaded to the cloud in real time, where an intelligent management system enables visualization and dynamic alerts, providing caretakers with precise, science-based guidance for tree maintenance.
Ping An has also developed its proprietary “EagleX” system, which integrates remote sensing, meteorological monitoring, big data, and AI analytics to track extreme weather, floods, typhoons, and other natural hazards in real time. The system issues timely alerts when major risks are detected, extending insurance services from post-disaster compensation to pre-disaster prevention and significantly reducing the likelihood of damage to ancient trees.
Empowering Communities and Fostering Green Economic Growth Through Public Initiatives
Beyond providing financial security, Ping An actively engages in a range of public welfare activities, including educational programs on ancient trees and photography exhibitions, to raise public awareness of biodiversity conservation. In 2025, Ping An launched an eco-tourism campaign titled “Travel with Ancient Trees,” creating distinctive tourism routes centered on ancient trees. This initiative was promoted to 250 million registered users through Ping An’s “Auto Owner” app. While spreading ecological knowledge, the campaign also stimulates the growth of local green economies.
Promoting Biodiversity Conservation Through Green Finance
Ping An’s “Ancient Tree Guardian Action” forms a vital part of its green finance strategy. In addition to safeguarding ancient trees, Ping An provides insurance coverage for carbon-sequestering ecosystems, including forests, grasslands, wetlands, and marine environments. By the end of 2024, Ping An’s Carbon Sink Insurance had expanded to cover 18 provinces and municipalities nationwide, providing robust financial backing for ecological preservation.
In recent years, the Group has expanded both the depth and breadth of its green finance initiatives, advancing coordinated efforts across green insurance, banking, and investment. As of June 30, 2025, Ping An’s green investments totaled RMB 144.482 billion (approximately USD 20 billion), green loan balances reached RMB 251.746 billion (around USD 35.3 billion), and premium income from green insurance for the first three quarters amounted to RMB 55.279 billion (about USD 7.7 billion).
Looking ahead, Chen Yao, General Manager of the Brand Department at Ping An Group, stated: “Ping An will persist in promoting innovation within green finance. The Group aims to create a wider range of green insurance and investment products, collaborating with international partners to support sustainable development and the preservation of our environment.”