Since beginning in 2012, auto-enrolment has revolutionised saving for millions of people in the UK. In April 2021, the UK workplace pension participation rate was 79%, compared to 47% in 2012, when auto-enrolment was introduced. However, significant gaps remain in pension awareness and engagement, with female and lower income workers disproportionately less likely to review their pension. Overall, almost one in five UK workers have never reviewed their pension, according to new research from Standard Life, part of Phoenix Group.

This rises to a quarter (25%) of female workers, compared to only 13% of males who have never reviewed their pension. Those with lower incomes are also more likely to have never undertaken a review of their pension savings, with 34% of those with an income between £10k and £20k, and 21% of those with an income between £20k and £30k saying they have never checked their pension. This drops to 15% among those earning between £30k and £40k, and 14% among those earning between £40k and £50k.

With the tenth anniversary of the introduction of auto-enrolment in October, Standard Life conducted research to demonstrate levels of consumer awareness and engagement with their workplace pension. More promisingly, 20% of workers say they review their pension once a year, 16% do so every six months, and 12% every other month.

Auto-enrolment awareness

Standard Life’s research showed that the majority (58%) of workers could define what an auto-enrolment pension is, correctly selecting ‘Employers offer a workplace pension scheme and automatically enrol eligible workers in it.’ However, 23% incorrectly defined it, while a fifth (19%) admitted that they simply do not know what an auto-enrolment pension is.

Pension review prompts

For those that do review their pension, the main prompt for doing so is receiving their annual statement (28%) – rising to 37% among 35- to 54-year-olds compared to 18% among 18- to 34-year-olds and 28% among those aged 55 and over.

Other key triggers include receiving communication from their pension provider (19%), receiving their monthly pay (16%), changing jobs (12%) and getting a promotion or pay rise (11%).

The younger demographic (aged 18 to 34) are most likely to be prompted to review by receiving their monthly pay (24%), changing jobs (19%) and receiving a pay rise (19%).

Jenny Holt, Managing Director for Customer Savings and Investments at Standard Life said: “Since it was introduced ten years ago, auto-enrolment has revolutionised pension saving for millions of people in the UK, encouraging a culture of saving for the long term. It’s been a positive initiative and crucially, with individuals now having to take more responsibility for their retirement savings, it has meant many people now put some money away each month for retirement.

“However, it’s clear that auto-enrolment awareness and engagement levels could be improved further, and a decade on, it could be a good time to evolve the eligibility criteria. For example, reducing the age limit to 18 and removing the lower earnings limit would mean that more people could benefit in future. Meanwhile, providing regular, relevant and targeted communication to employees, and offering financial education can further boost knowledge and confidence around the subject. Supporting employees with their wider financial wellbeing and demonstrating how retirement savings form a crucial part of this is a great way to boost engagement.”

Jenny Holt outlines some of the key benefits of being auto-enrolled: